Privacy Policy

Effective Date: 1 May 2026

EcoPaw Pets Ltd ("we", "us", "our") is committed to protecting the privacy of our customers. This policy details how we manage personal data in strict compliance with the UK GDPR and the Data Protection Act 2018.

Information We Process

Identification Data: Full name, email address, and telephone number for order fulfillment and support.
Logistical Data: Physical shipping address for secure delivery of goods.
Financial Security: Payment data is processed exclusively via Stripe or PayPal's encrypted gateways. We do not store financial credentials on our internal servers.
Technical Metadata: IP address, browser architecture, and engagement metrics via secure session cookies.

Data Utilisation

Your data is processed solely for the execution of sales contracts, logistical updates, and—where explicitly requested—professional marketing communications.

Your Statutory Rights

In accordance with UK GDPR, you maintain the right to access, rectify, or request the erasure of your personal data. Formal requests may be directed to our data controller.

Contact

Data Controller: EcoPaw Pets Ltd
Inquiries: privacy@ecopawpets.co.uk

Terms of Service

Last Updated: 1 May 2026

Usage of the EcoPaw Pets platform (ecopawpets.co.uk) constitutes agreement to the following professional terms and conditions.

Commercial Operations

All valuations are denominated in British Pounds (GBP) and include UK VAT at the prevailing rate (20%). We maintain the prerogative to adjust pricing based on market fluctuations without prior notification.

Product Representation

We strive for visual and descriptive precision. However, minor aesthetic variations may occur due to individual display calibrations and the organic nature of our materials.

Intellectual Integrity

All proprietary content, including typography, visual assets, and architectural code, is the exclusive property of EcoPaw Pets Ltd.

Legal Framework

These protocols are governed by the jurisdiction of the laws of England and Wales.

Refund & Returns

Our Guarantee of Excellence

30-Day Satisfaction Promise

If a product fails to meet your expectations, we facilitate returns within a 30-day window from the date of receipt for a comprehensive refund.

The Return Process

Initiate a request via returns@ecopawpets.co.uk including your order reference.
Our logistics team will provide a prepaid Royal Mail return label within one business day.
Refunds are disbursed via the original payment method within 5-7 working days following receipt and inspection.

Conditions of Return

Items must be returned in their original architectural state and packaging. For hygiene reasons, certain grooming items must remain sealed.

Shipping & Delivery

UK Domestic Fulfillment

Standard Logistical Path: 2-4 business days. Complimentary for orders over £50, otherwise £4.99.
Priority Fulfillment: Next-day delivery for orders placed prior to 2pm GMT (£6.99).

European Logistics

Republic of Ireland: 3-5 business days via DPD (£5.99).
Continental Europe: 5-8 business days to Germany, France, and the Netherlands (£7.99).

Tracking and Security

Every shipment is dispatched with a unique Royal Mail or DPD tracking identifier, allowing for real-time oversight of your order's journey.

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